Who Needs to Shower?
After moving into my new home a few weeks ago I purchased this water heater from Sears. The total cost of the water heater including installation amounted to much less than I had budgeted during negotiations, and I had it installed within a week.
Cut to about a week ago when I was hit with a blast of cold water in the shower. My first thought was that the pilot flame had been extinguished thus requiring a relighting. After a half hour without any results, I called the Sears help line. The lady on the line said they would be happy to help me - they could have somebody out to my home in a week. SERIOUSLY? Cold showers and baths for my kids for a WEEK? The answer didn’t change by talking to her manager and her manager’s manager, so I broke down and hired someone independent of Sears.
While talking to the independent plumber who fixed the problem, I found out that they get a ton of business from people who are unhappy with Sears customer service. He said the best thing to do is to have a good water heater installed by a plumber who offers 24-hour emergency service. Looks like he will be getting my business from now on.
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